Orders with all items in stock in our main warehouse (Falling Waters, West Virginia) are usually shipped within one business day. Most apparel items and some merchandise products are shipped by 3rd party manufacturers/suppliers directly and usually take between 3 – 10 business days to ship.
Any order over $99 in merchandise is entitled to FREE SHIPPING in the United States. International orders will incur shipping fees. International orders are shipped via United States Postal Service and can take 2 to 4 weeks to arrive. Expedited shipping is not available for international orders. Please note that some countries will impose additional tariffs on items shipped from abroad. The customer is responsible for any country-specific tariffs and duties. These nation-specific duties are added by your respective governments and are not shipping charges from AshleyColeLLC.com. Some orders may warrant additional shipping charges due to weight and size limitation. Orders with incorrect or incomplete shipping addresses (entered by the customer) will cause delays in the customer receiving their merchandise in a timely fashion. Additional shipping fees may be charged to reship out an order a second time. An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on UPS.com.
If you need to modify an existing order prior to its shipment, please send an email immediately to email@example.com or firstname.lastname@example.org. Be sure to provide your order number, the correct shipping address, and include the changes that need to be made. If you received a product that does not match your invoice or if you are missing an item, please call us immediately and we will send you the correct product along with a return label to send us back the wrong one. If you received a damaged or defective item, please return it back to us and we will send you a new one as soon as we receive the damaged or defective item. If changes need to be made to an order after it is shipped, we will make every effort to make the necessary changes: customers may be charged a fee of $13 or more for making these changes such as adding a missing apartment number or correcting the entered address.
PRE-ORDER PRODUCTS/BACKORDER PRODUCTS
If your order includes a pre-order or backordered (out of stock) item, your entire order will be held until we have all items in stock. If you would like to receive items that are in stock right away and have your backordered items ship upon availability, please send us an email at email@example.com or firstname.lastname@example.org and let us know. Be aware that additional shipping fees will apply for separate shipments.
RETURNS / REFUNDS
All Returns and Refunds policies are detailed HERE.
If you have any questions about the products or problems feel free to send an email to us at email@example.com or firstname.lastname@example.org. Our business hours are Monday through Friday 9am to 6pm EST.
This policy was last updated on April 21, 2021